Refund policy

KAIROS – Return & Refund Policy

KAIROS follows a limited return and refund policy to ensure that customers receive the products they ordered in proper condition.

No Return/Refund for Change of Mind
We do not accept returns or provide refunds for reasons such as change of mind, incorrect size selected by the customer, colour preference, or personal preference, provided that the product delivered is correct and free from damage or manufacturing defects.

Eligible for Return/Refund
A return or refund may be requested if:

• The product received is damaged or defective.
  * The wrong product has been delivered.
  * The product received is materially different from the product shown or described on our website.
  *No Return/refund for wrong size selected by customer.
  

How to Request a Return/Refund
Customers must contact KAIROS as soon as possible after receiving the order and provide:

* Order number
* Clear photographs/video of the product received
* Photographs of the packaging/shipping label
* Description of the issue
* contact within 24 hours of delivery 

Our team will review the request and inform the customer about the next steps.

If the return/refund request is approved, the product may need to be returned as instructed by KAIROS. Refunds for approved cases will be processed to the original payment method, subject to the applicable payment processing timelines.

Products must be returned in unused/unwashed condition with original tags and packaging, wherever applicable, unless the issue itself makes this impossible.

KAIROS reserves the right to reject fraudulent, abusive, or unsupported return/refund claims.

For any return or refund-related assistance, please contact us using the contact information provided on our website.